Asif's CV
Asif Mansuri
Supervisor – Front Desk
Profile summary
Front desk supervisor with GCC experience across multiple organizations. Skilled in hotel operations oversight, guest relations, and shift management. Maximized hotel sales by 15% using product knowledge and selling skills while promoting hotel facilities at DuPont. Completed the Certificate of Dubai Way training program to build regional tourism and hospitality knowledge. Committed to maintaining high standards of service and operational efficiency in hospitality environments.
Career highlights
Sales Performance: Maximized hotel sales by 15% using product knowledge and selling skills while promoting hotel facilities at DuPont.
Operations Oversight: Advanced through 4 roles in hospitality, supporting duty manager responsibilities by overseeing hotel operations during shifts and handling escalated situations.
Professional Certification: Completed the Certificate of Dubai Way training program to build regional tourism and hospitality knowledge.
Key skills
Professional experience
Manages front desk operations and staff performance, maintaining brand standards and administrative workflows while coordinating across departments for daily hotel execution.
- Coordinates group bookings and departures with the room blocker to optimize room allocation.
- Drives room sales through active participation in the hotel up sell program.
- Resolves guest concerns swiftly while notifying relevant departments for follow up.
- Supports duty manager responsibilities by overseeing hotel operations during shifts and handling escalated situations.
Contributed to front office operations, supporting guest service delivery and administrative workflows. Coordinated cross-functional tasks with the room blocker and rooms administrator while maintaining brand service standards across daily desk activities.
- Participated in the up-sell program to drive room revenue.
- Managed guest concerns by logging issues and notifying appropriate departments for quick resolution.
- Provided information regarding hotel facilities to arriving guests.
Supports front office operations in a pre-opening hotel environment by coordinating guest intake procedures, communicating guest feedback to leadership, and applying knowledge of room rates and promotional packages to daily duties.
- Completes audit procedures and manages guest check-in and check-out workflows to maintain an efficient reception experience.
- Applies up-selling techniques and room category knowledge to promote hotel services and maximize room occupancy.
Coordinates front-line shift operations and maintains control over guest and hotel accounts, ensuring accurate and timely posting of all charges. Acts as the primary point of contact between hotel guests and internal departments to align service delivery with expectations.
- Maximized hotel sales by 15% using product knowledge and selling skills while promoting hotel facilities.
- Responded promptly, efficiently, and courteously to guest requests to deliver service standards.
Education
Completed courses in Food and Beverages Operation Management, Front Office Operations, Facilities & Accommodation Management.
Completed courses in Financial Accounting, Office Management and Entrepreneurship.
Skilled in Microsoft Office, C++, HTML, and Web development.